Privacy Policy

1. Introduction

Tasmania Untouched ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. We value your trust and strive to maintain transparency about our data practices.

By accessing our website, participating in our tours, workshops, or research initiatives, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal information.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with our services:

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Tour preferences, dietary requirements, accessibility needs
• Payment Information: Credit card details, billing address (note: payment processing is handled securely through third-party payment processors)
• Demographic Information: Age, nationality, gender (when voluntarily provided)
• Health Information: Medical conditions or allergies relevant to your safety during our activities (only when voluntarily provided for health and safety purposes)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Pages visited and navigation patterns
• Referring websites or sources
• Time spent on pages and interaction data
• Location information (if permitted by your device settings)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Essential Operations

• Processing tour bookings, workshop registrations, and webinar attendance
• Communicating with you about your reservations, questions, or concerns
• Providing requested information about our conservation efforts and experiences
• Ensuring the safety and well-being of participants during activities
• Processing payments and maintaining financial records

3.2 Improving Our Services

• Enhancing website functionality and user experience
• Developing new programs and educational offerings
• Analyzing usage patterns to optimize content and features
• Troubleshooting technical issues and maintaining system security

3.3 Marketing and Communication

• Sending newsletters and updates about conservation initiatives (with consent)
• Promoting relevant workshops, webinars, or research opportunities
• Conducting surveys to gather feedback and improve services
• Sharing information about Tasmanian wildlife conservation efforts

4. How We Share Your Information

We respect your privacy and are selective about sharing your information. We may share your personal data with:

4.1 Service Providers

We engage trusted third-party service providers who perform functions on our behalf, including:

• Payment processors for secure transaction handling
• Email communication platforms for newsletter distribution
• Website hosting and maintenance providers
• Analytics services to understand website performance
• Booking and reservation management systems

These service providers are contractually obligated to use your information only for the specific services they provide to us and are required to maintain confidentiality and security measures.

4.2 Legal Requirements

We may disclose your information when required by law, including:

• In response to a court order, subpoena, or legal process
• To protect our rights, privacy, safety, or property
• To investigate potential violations of our terms of service
• To respond to requests from public and government authorities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. Our security measures include:

• Encryption of sensitive data transmission
• Secure storage systems with restricted access
• Regular security assessments and vulnerability testing
• Staff training on privacy and data protection practices
• Physical security measures at our facilities

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

6. Your Rights and Choices

Depending on your location, you may have various rights regarding your personal information:

6.1 Access and Correction

You have the right to access and update your personal information. You can review and edit your account details through our website or by contacting us directly.

6.2 Data Deletion

You may request deletion of your personal information unless we are required to retain it for legitimate business or legal purposes.

6.3 Marketing Communications

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly with your request
• Adjusting your communication preferences in your account settings

6.4 Cookies and Tracking

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when websites set cookies.

7. International Data Transfers

As a company based in Australia, we primarily store and process your information within Australia. However, some of our service providers may be located in other countries. When we transfer your data internationally, we implement appropriate safeguards to ensure your information receives adequate protection consistent with relevant data protection laws.

8. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a prominent notice on our website or sending an email. We encourage you to review this policy regularly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Tasmania Untouched
123 Kings Road, West End, QLD 4101
Email: [email protected]
Phone: +61458130627

We will respond to your inquiry as soon as possible and within the timeframes required by applicable law.